Toll-free numbers are business contact numbers that are free for callers. Businesses use these numbers for communication to offer zero call costs to prospects and speed up the lead generation process. In addition to the free calls, the numbers help businesses build brand recall value. The software offers integration with other technologies that help to streamline client communication. Companies often integrate the IVR system with toll-free contact numbers. The reasons to do so are plenty which acts as a catalyst in further streamlining the client experience.
Why Integrating Toll-Free Numbers with IVR is Innovative?
Let’s discuss why integrating toll-free numbers with the IVR system is innovative and should be preferred.
Better CX: If you want your customers to have the finest calling experience with your business and can resolve their queries quickly, consider toll-free numbers and IVR integration. Whenever the customers call, they need quick query resolution. The IVR will give them a multi-level menu system that will provide different query resolution options. So, suppose the customers need to resolve queries regarding their loan status/ application and credit card balances or have any questions regarding their accounts, transfers, etc. In that case, they can choose the desired option and immediately get answers to their queries. A well-designed IVR system will help businesses connect with customers better.
Combine Brand Recall Value with IVR: The toll-free number offers a high brand recall value because they are available in a simple format. Most toll-free service providers in India will provide numbers in the format 1800-ABC-DEFG. So they are easily recognisable, and customers can easily recall them. Integrating them with IVR will provide customers with better CX. the customers can quickly identify the contact number and connect with the business. The integration helps provide better CX, and companies can help them resolve their queries faster. Another factor that improves the call experience is the call routing feature, which is characteristically found in both software. The customer can quickly connect with the business, and the automated voice in the IVR enables the caller to easily navigate the system to get quick answers to their queries. So, the entire call experience is streamlined- ease to recall numbers, immediate connectivity, and easy query quick resolution.
Free Calls + Personalised Experience: The toll-free number provides customers free calling service, and integration with IVR offers a personalised experience. The automated voice in the IVR greets the customers with their names and initiates the call by providing them with a comfortable experience. Moreover, the software can gauge the call purpose based on the call history and type of issue and immediately deliver high-quality customer support.
Manage Large Call Volumes: One Of the easiest ways to offer better CX is to integrate IVR with a toll-free number. The IVR has a multi-level query resolution system that enables the business to respond to large numbers of customers. The customers can choose the desired options to get their questions or speak with the company’s representatives.
Enhance Brand Image: Companies with a toll-free number are considered professional and customer-friendly. Customers consider them trustworthy. The same approach applies to IVR integration. The IVR is a highly organised communication system with different menus and sub-menus. It helps to improve the brand image, which helps to attract more customers and retain the existing ones. It helps to build loyalty and ensure brand success.
Conclusion
From the above discussion, the toll-free number and the IVR system benefit a business. They can, together, offer an enhanced customer experience and build a large customer base. The organisation can benefit from both technologies and improve customer service. Streamlining the client communication system with toll-free numbers and further integrating the IVR help businesses attract more customers.
Whether it is about responding to several customers’ calls simultaneously or offering them quick connectivity, the integration helps the business deliver high-quality customer support in different ways and ensures a continuous flow of leads into the sales funnel.
It is advisable to get both the software and improve the customer experience. If you look forward to incorporating toll-free numbers with the IVR system, rely on experienced toll-free service providers. Getting the toll-free numbers at https://www.knowlarity.com/pricing/voice best prices is possible with reputed cloud telephony companies such as Knowlarity, leading the cloud communication market.
